AI Voice Agents That Convert Calls Into Customers — Telentir Demo
Most businesses waste thousands on human call centers handling repetitive inquiries. Telentir's AI voice agents use 11 Labs and OpenAI technology to handle 80% of calls at 60% lower cost while improving customer experience. See how the platform manages everything from restaurant reservations to medical appointment scheduling.
The $150B Call Center Problem AI Solves
Businesses spend over $150 billion annually on call centers staffed by human agents who spend 70% of their time answering the same basic questions. Restaurant hosts repeat availability, medical offices confirm appointments, and service businesses field calls asking for hours and pricing—all tasks that could be automated.
Traditional IVR systems frustrate customers with endless menu trees. Telentir's conversational AI solves this by understanding natural language requests and responding with human-like voices from 11 Labs and OpenAI. The system handles routine inquiries while flagging complex cases for human agents.
Key stat: Early adopters report 60% cost reductions in call handling while maintaining 92% customer satisfaction scores—higher than their previous human-staffed centers.
Inside Telentir's AI Voice Agent Platform
The dashboard provides real-time visibility into all call activity—inbound, outbound, and text messages. Live monitoring shows active calls with sentiment analysis, while the call history logs every interaction for quality assurance and training.
Contacts management organizes leads and customers, with AI tools to generate new prospect lists for outbound campaigns. The platform automatically logs all interactions against contact records, creating a complete communication history.
How to Create AI Agents in 4 Steps
Step 1: Name Your Agent
Choose a name that represents your brand voice—friendly professional for medical offices, energetic for restaurants, or authoritative for legal services.
Step 2: Select Language & Persona
Pick from multiple natural-sounding voices across genders and accents. The platform lets you test each option before deployment.
Step 3: Choose AI Model
Balance cost and quality by selecting between OpenAI and 11 Labs voice models based on your call volume and quality requirements.
Step 4: Configure Human Handoff
Define when calls should escalate to human agents, such as when a customer says "representative" or when sentiment analysis detects frustration.
Pro tip: Create multiple agents for different departments or languages, all managed from the same dashboard.
Training Your AI With Custom Knowledge Bases
The system becomes truly powerful when fed your specific business information. Upload PDF manuals, scrape your website, or paste text directly to teach the AI about your services, pricing, and policies.
For restaurants, this means menu items and hours. For medical practices, it's insurance accepted and appointment protocols. The AI references this knowledge to answer customer questions accurately without generic responses.
Designing Effective Conversation Pathways
Pre-built templates handle common scenarios—appointment scheduling, lead qualification, order status checks. Each pathway consists of decision nodes that branch based on customer responses.
The visual editor lets you customize flows by adding SMS confirmations, email follow-ups, or Calendly booking links. For complex businesses, you can build entirely custom conversation trees matching your exact call handling processes.
Seamless Human Handoff When Needed
When a call requires human intervention, the system provides the agent with the full conversation history and customer details. This eliminates the "Can you repeat that?" frustration of traditional call transfers.
Agents see real-time sentiment analysis and AI-suggested responses to maintain consistency. The platform even suggests when to offer discounts or special accommodations based on the caller's tone and history.
Running Inbound & Outbound Campaigns
For inbound calls, configure which agents handle specific numbers and what pathways to use. Route calls by time of day, caller history, or IVR selections.
Outbound campaigns can use uploaded contact lists or AI-generated leads. The system qualifies prospects through natural conversation before passing warm leads to sales teams with complete interaction transcripts.
Integration With Your Existing Tools
Native Calendly integration lets the AI book appointments directly into your calendar. API connections push lead data to CRMs like Salesforce or HubSpot.
The team can build custom integrations for your specific booking systems, POS platforms, or internal databases—ensuring the AI has real-time access to availability, pricing, and customer records.
Watch the Full Tutorial
See the Telentir platform in action at 2:15 in the video where Eduardo demonstrates how to create a new AI agent with custom voice and knowledge base in under 3 minutes.
Key Takeaways
AI voice agents now handle customer calls with human-like quality at a fraction of traditional call center costs. The technology has reached the inflection point where the customer experience often surpasses that of overworked human agents.
In summary: Telentir's platform lets any business deploy AI agents that answer calls 24/7, qualify leads, and book appointments—while seamlessly handing complex cases to human staff with full context.
Frequently Asked Questions
Common questions about AI voice agents
AI voice agents work for any industry handling frequent phone interactions - restaurants for reservations, hotels for bookings, medical offices for appointment scheduling, real estate for lead qualification, and service businesses like mechanics or plumbers.
The system adapts to your specific call flows and knowledge base.
- Restaurants: Handle 80% of reservation calls
- Medical: Schedule appointments 24/7
- Service businesses: Qualify leads before dispatch
The system uses your uploaded knowledge bases (PDFs, website content, or custom text) to answer industry-specific questions.
If a question exceeds its capabilities, it can seamlessly transfer to a human agent while providing the full conversation context to the representative.
- Automatic sentiment analysis detects frustration
- Full call transcript provided to human agents
- No repetitive explanations needed
Yes, the platform handles both inbound and outbound campaigns. For outbound, you can upload contact lists or use the built-in AI lead generator.
The system qualifies leads through natural conversation before passing warm prospects to your sales team.
- AI-generated lead lists available
- Natural conversation qualification
- Complete interaction transcripts
Telentir integrates both OpenAI and 11 Labs voice models, offering multiple natural-sounding personas across genders and accents.
You can test different voices directly in the platform and select the one that best represents your brand.
- Multiple language options
- Gender and accent variations
- Real-time voice testing
The platform offers native integrations with Calendly for appointment scheduling and can connect to other tools via API.
The team can build custom integrations for your specific CRM, booking system, or other business software.
- Calendly for appointments
- CRM integrations available
- Custom API connections
The system includes seamless human handoff. When a caller asks for a human representative, the AI transfers the call while providing the full conversation history to the agent.
This eliminates repetitive explanations and frustration for both customers and staff.
- Instant transfer options
- Full context provided
- No dropped calls
Most businesses can deploy basic call flows within 48 hours. The platform provides pre-built conversation pathways for common use cases like appointment reminders and lead qualification.
These templates can be customized to your needs for rapid deployment.
- Pre-built templates available
- Custom flows in 2-3 days
- Phased rollout options
GrowwStacks helps businesses implement AI voice agents tailored to their call flows and customer interactions. We handle the technical setup, conversation design, and integration with your existing systems.
Our team can have your first AI agents handling calls within 72 hours of starting.
- Free consultation to assess needs
- Custom conversation design
- Ongoing optimization
Ready to Automate Your Call Center With AI?
Every day without AI call handling costs your business time and money. GrowwStacks can deploy Telentir voice agents customized to your operations in under 72 hours.