How to Capture WhatsApp & Telegram Messages in Make.com with JetAPI Webhooks
Most businesses struggle to track and respond to customer messages across multiple platforms. With JetAPI webhooks in Make.com, you can automatically capture every WhatsApp and Telegram message - including outgoing ones - and build powerful automations around them. No coding required.
Why Capture Messages in Make.com?
Businesses using WhatsApp and Telegram for customer communication often lose valuable messages in the noise of daily operations. Without automation, important requests get buried, response times suffer, and you miss opportunities to provide exceptional service.
By routing messages through Make.com, you unlock powerful automation capabilities. Every incoming and outgoing message becomes a trigger for workflows that can log conversations, notify teams, update CRMs, or even generate AI-powered responses - all without manual intervention.
84% of customers expect responses within 60 minutes on messaging apps, yet most businesses take 4+ hours. Automated message capture in Make.com helps you meet and exceed customer expectations consistently.
JetAPI Webhooks Overview
JetAPI acts as a bridge between your messaging apps and Make.com. Instead of polling for new messages (which creates delays and API limits), JetAPI uses webhooks to push messages to Make.com instantly when they occur.
The setup requires three main components: a webhook trigger in Make.com, your JetAPI account connected to WhatsApp/Telegram, and the configuration linking these systems. What makes JetAPI particularly powerful is its ability to capture both incoming and outgoing messages, giving you complete visibility into all conversations.
Step 1: Create Your Make.com Webhook
Begin by creating a new scenario in Make.com with a Webhook as the trigger module. This generates a unique URL that will receive messages from JetAPI.
- In Make.com, create a new scenario
- Add a Webhook module as the trigger
- Copy the generated webhook URL (you'll need this for JetAPI)
- Save the scenario but don't run it yet
Pro Tip: Name your webhook clearly (e.g., "WhatsApp-Telegram Messages") as you'll likely create multiple webhooks for different purposes.
Step 2: JetAPI Account Setup
If you don't have a JetAPI account yet, create one at jetapi.io. The free tier is sufficient for testing this integration.
After signing up, authorize your messaging channels:
- For WhatsApp: Scan the QR code with your phone and wait for chat synchronization
- For Telegram: Log in with your phone number and enter the received code
Both authorizations typically complete within 2-3 minutes. Keep the app open during this process - closing it may interrupt the connection.
Step 3: Connect Webhook in JetAPI
With your Make.com webhook URL copied and JetAPI authorized, it's time to connect them:
- In JetAPI, open the sidebar and go to Settings → Webhooks
- Click "Add Webhook"
- Paste your Make.com webhook URL
- Select which message types to receive (WhatsApp, Telegram, or both)
- Click "Create"
Test the connection by sending a message through either WhatsApp or Telegram (depending on your setup). Within seconds, you should see the message data appear in Make.com when you run your scenario once.
Understanding the Message Payload
Each message captured through JetAPI delivers a comprehensive JSON payload to Make.com. Key data points include:
- Message content: The actual text sent or received
- Sender information: Phone number (WhatsApp) or chat ID (Telegram)
- Direction: Whether the message was incoming or outgoing
- Timestamp: Exact time the message was sent/received
- Platform: Identifies WhatsApp or Telegram
This rich dataset enables sophisticated filtering and routing in your Make.com automations. For example, you could route customer inquiries to one workflow while internal team messages go elsewhere.
Automation Ideas with Captured Messages
With messages flowing into Make.com, the automation possibilities are endless. Here are three powerful workflows to consider:
- Customer Support Triaging: Route messages to different teams based on keywords or sender, with urgent requests triggering SMS alerts
- Conversation Logging: Record all messages in Airtable or Google Sheets with sentiment analysis and response time tracking
- AI-Powered Responses: Use OpenAI to generate draft replies for agent review, cutting response time by 80%
Real-world result: A retail client reduced average response time from 4 hours to 12 minutes by automating message triaging and using AI-generated draft replies.
Watch the Full Tutorial
For a visual walkthrough of the complete setup process, watch our step-by-step video tutorial. At 1:45, we demonstrate how to test your webhook connection with sample messages.
Key Takeaways
Capturing WhatsApp and Telegram messages in Make.com transforms how you handle customer communication. Instead of manually monitoring multiple apps, you gain real-time visibility and automation capabilities for every conversation.
In summary: JetAPI webhooks provide the simplest way to connect WhatsApp and Telegram to Make.com. The setup takes under 10 minutes, requires no coding, and delivers complete message data for powerful automations that improve response times and customer satisfaction.
Frequently Asked Questions
Common questions about this topic
JetAPI webhooks can capture both incoming and outgoing WhatsApp and Telegram messages. For WhatsApp, you'll receive the message content, sender phone number, and direction (incoming/outgoing). Telegram messages include similar metadata.
The webhook delivers a complete JSON payload with all message details needed for automation:
- Full message text content
- Sender identification information
- Exact timestamp of message
- Platform origin (WhatsApp or Telegram)
No coding is required for this integration. The entire setup uses visual configuration interfaces in both Make.com and JetAPI.
The process involves three simple steps anyone can complete:
- Creating a webhook in Make.com (click-based interface)
- Authorizing your messaging apps in JetAPI (QR code scan for WhatsApp)
- Connecting the two with a copied URL (paste operation)
Yes, the same JetAPI webhook can handle messages from both WhatsApp and Telegram. During setup, you simply select both platforms when configuring your webhook connection.
Each message will include clear identifiers so your Make.com automations can:
- Route messages differently based on platform
- Apply platform-specific formatting to responses
- Maintain separate conversation logs for each service
Once messages arrive in Make.com, they become triggers for unlimited automation possibilities. The most common implementations include:
Customer support workflows that automatically categorize and route messages to the appropriate team based on content analysis. You can also build systems that:
- Log complete conversation histories in databases
- Trigger follow-up messages after time delays
- Update CRM records with interaction details
- Generate performance analytics on response times
JetAPI webhooks provide near real-time message delivery to Make.com. In our testing, messages typically appear in Make.com within 1-2 seconds of being sent or received on the messaging platforms.
The system maintains high reliability through several features:
- Automatic retries for failed deliveries
- Status monitoring of webhook connections
- Optional secondary notification channels
- Detailed delivery logs for troubleshooting
Yes, JetAPI provides multiple filtering options to control which messages trigger your webhook. You can create filters based on:
Message direction (incoming/outgoing), specific phone numbers or chat IDs, and even keyword matching. These filters help:
- Reduce unnecessary webhook triggers
- Keep your Make.com scenarios focused
- Lower processing costs for high-volume accounts
- Maintain separate workflows for different message types
The integration uses multiple security layers to protect your message data. All communications between JetAPI and Make.com occur over encrypted HTTPS connections with industry-standard TLS.
Additional security measures include:
- Unique, unguessable webhook URLs in Make.com
- Optional IP whitelisting for incoming webhooks
- Minimal data retention on JetAPI servers
- Regular security audits of all components
GrowwStacks specializes in building custom message automation solutions for businesses using Make.com and JetAPI. Our team can handle your complete implementation from start to finish.
We offer three levels of service to meet different needs:
- Basic Setup: We configure your JetAPI and Make.com connection exactly as shown in this guide
- Custom Workflows: We design and build specialized automations for your specific use case
- Enterprise Solution: End-to-end implementation with CRM integration, AI responses, and analytics
All engagements begin with a free 30-minute consultation to understand your requirements and recommend the best approach.
Ready to Automate Your WhatsApp & Telegram Messages?
Manual message management costs your team hours every week and leads to missed opportunities. Let GrowwStacks implement a complete Make.com + JetAPI solution that captures every message and triggers smart automations - typically in under 48 hours.