M TEC SOFTWARE AND BUSINESS AUTOMATIONS PRIVATE LIMITED (operating as "GrowwStacks", "we", "our", "us" or the "Company") is a company incorporated in India having its registered office at Block No 148, House No 119, Prarthna CHS, In-Front of Church Vikram, Kalwa, Thane, Maharashtra, India, 400605, with CIN No. U72200MH2022PTC394913.
GrowwStacks is in the business of providing various digital technology solutions to its Clients which includes, amongst others, AI Agent Development, Process Automation, Workflow Implementation, Voice AI Systems, and Consultancy & Support ("Services").
The purpose of this privacy policy is to give you information on how and to what extent GrowwStacks collects, stores, uses, discloses, transfers and processes Personal Information including Sensitive Personal Information when you:
- Visit our website at growwstacks.com
- Register to use our services
- Submit a consultation or contact form
- Register to attend the Company's corporate events
- Enter into a direct arrangement with us to provide Services to you
GrowwStacks is committed to protecting your privacy.
Personal Information means any information that relates to an individual, which directly or indirectly, in combination with other information available or likely to be available with us, is capable of identifying such individual.
Sensitive Personal Information means any Personal Information of an individual which consists of information relating to: financial information such as bank account, credit card, debit card or other payment instrument details; passwords; sexual orientation; biometric information; physical, physiological and mental health condition; and medical records.
We collect the following categories of Personal Information and Sensitive Personal Information which we may receive from the Client or collect about you when you register to use our services, submit a form on our website, or enter into a direct arrangement with us:
| Category | Information Collected |
|---|---|
| Identity Information | Full name(s), title, age, user ID, gender and date of birth, photograph. |
| Contact Information | Telephone/mobile number(s), permanent and current address(es), state/city of residence, country, pin code, email address(es), and chosen billing address(es). |
| Financial Information | Personal bank account numbers, credit or debit card information, including the credit or debit card number, card type, expiry date on the credit or debit card, and name on the card. |
| Usage & Technical | IP addresses, application, device or browser type, versions and configurations, operating systems, device brand and model, time zone setting, geo-location information, content, unique identifiers associated with your device(s) and pages that you access on the website(s), apps or platforms, and the dates and times that you visit the websites, apps or platforms, and paths taken. |
| Marketing & Comms | Communications with customer service support, behavioural data (for example, data collected using cookies), information about promotions, surveys, promotional campaigns and records of your decision(s) to subscribe or to withdraw from receiving marketing materials, if any. |
The Personal Information (including Sensitive Personal Information) is collected by GrowwStacks in furtherance to a contract which you may have with the Client. In this situation, GrowwStacks is processing your Personal Information in the capacity of a data processor.
We also collect Personal Information (including Sensitive Personal Information) directly from you in different ways when you:
- Register to use our services through our website
- Submit a consultation form or contact form on growwstacks.com
- Register to attend the Company's corporate events
- Communicate with us via email, phone, or messaging platforms
For collecting, processing (including using and storing), disclosing or sharing your Sensitive Personal Information as described in this Privacy Policy, being a data controller, you consent to the processing of your Personal Information, including Sensitive Personal Information, in accordance with the contract you enter into with us, subject to Indian applicable laws.
We are further authorized by our Clients under the contracts which we have entered into to process your Personal Information, including Sensitive Personal Information, and by using the Services with the Client. In this instance, you acknowledge that GrowwStacks is collecting, processing (including using and storing), and sharing your Personal Information, including Sensitive Personal Information, for one or more of the purposes detailed in this Privacy Policy.
We understand that it is the responsibility of the Client to ensure that you have been advised of your rights and the Client has obtained all approvals from you regarding collecting, processing, disclosing or sharing your Personal Information as described in this Privacy Policy.
We process your Personal Information, including Sensitive Personal Information, for the purposes mentioned below:
- To enable the Clients to provide their services to you.
- To provide our Services to Clients in performance of our contract with them and to comply with the requirements of the contracts which we have entered into with the Clients for the provision of Services.
- To respond to your consultation requests and inquiries submitted through our website.
- To send you relevant communications about our services, where you have consented to receive them.
- To improve and optimize our website, services, and user experience.
- To comply with applicable legal and regulatory requirements.
GrowwStacks only discloses Personal Information to its employees and personnel that have a need to access the Personal Information for providing the required Services, while we ensure that all such employees and personnel are bound by a confidentiality agreement and on a strict need-to-know policy.
We take all reasonable steps to ensure the reliability of all its employees and personnel who have access to the Personal Information.
GrowwStacks may store your Personal Information (including Sensitive Personal Information) for as long as the same is required as per our Contracts with the Clients or as may be required under applicable laws.
While acting as a data processor: GrowwStacks will act on the instructions of the Client, delete or return all Personal Information including Sensitive Personal Information to the Client as per the agreement under the contract and retain copies only if the same is required in accordance with applicable laws.
While acting as a data controller: GrowwStacks may store your Personal Information, including Sensitive Personal Information, for as long as necessary. How long we keep your Personal Information is determined in accordance with applicable laws, accounting and compliance requirements.
We ensure that you may exercise your privacy rights under applicable privacy and data protection laws.
When GrowwStacks acts as a data controller: You may exercise your privacy rights in accordance with our policies and this Privacy Policy.
When GrowwStacks acts as a data processor: If you wish to exercise any of the data subject rights granted to you in accordance with applicable laws, you should directly contact the Client who is the controller of your Personal Information. GrowwStacks shall provide reasonable assistance in catering to requests from its Clients regarding the processing, amendment or withdrawal of Personal Information (where permissible).
Once we receive an instruction from the Client regarding any data subject right request to be implemented, we will act in accordance with the instructions of the Client.
The security of your Personal Information, including Sensitive Personal Information, is important to us. We have security controls as are required in accordance with our agreement with the Clients, including taking necessary physical, technical, managerial, and operational measures that are designed to improve the integrity and security of information that we collect or receive and maintain in accordance with applicable laws of India.
GrowwStacks uses cookies, web beacons and similar techniques when you access our website or platforms.
What is a cookie? A cookie is a small piece of data (text file) that a website — when visited by a user — asks your browser to store on your device in order to remember information about you, such as your language preference or login information.
We use the following types of cookies and tracking technologies on growwstacks.com:
- Essential cookies: Required for the website to function properly (e.g., session management, form submissions).
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics GA4, Microsoft Clarity).
- Advertising cookies: Used to deliver relevant advertisements and measure campaign effectiveness (e.g., Google Ads conversion tracking).
You can manage your cookie preferences through your browser settings at any time.
Our website may use third-party services for analytics, advertising, and functionality purposes. These include:
- Google Analytics (GA4): For website traffic and usage analytics.
- Google Ads: For conversion tracking and remarketing.
- Microsoft Clarity: For session recording and heatmap analysis to improve user experience.
- Google Tag Manager (GTM): For managing tracking scripts.
- Make.com: For processing form submissions through automated workflows.
Each of these services has their own privacy policies governing the use of your data. We encourage you to review their policies directly.
The controller of this Privacy Policy is M TEC SOFTWARE AND BUSINESS AUTOMATIONS PRIVATE LIMITED (operating as GrowwStacks), having its registered office at:
M TEC SOFTWARE AND BUSINESS AUTOMATIONS PRIVATE LIMITED
Block No 148, House No 119, Prarthna CHS,
In-Front of Church Vikram, Kalwa,
Thane, Maharashtra, India, 400605
CIN: U72200MH2022PTC394913
Email: [email protected]
Website: growwstacks.com
We are happy to address any queries, concerns or questions relating to processing of information which you can raise by writing to us at [email protected].
Any complaints or discrepancies in relation to the processing of Personal Information (including Sensitive Personal Information) can be addressed to:
Mr. Manish Mandot
Grievance Officer
Block No 148, House No 119, Prarthna CHS,
In-Front of Church Vikram, Kalwa,
Thane, Maharashtra, India, 400605
Email: [email protected]