Build SMS, Calls & Chatbots
with Twilio
We build production-grade Twilio automations using Make.com, Zapier, n8n, and the Twilio API — creating AI-powered SMS chatbots with ChatGPT, multi-day drip campaigns, appointment notifications, call workflows, and Pipedrive deal-triggered messages so every customer touchpoint happens automatically at exactly the right time.
3 Ways We Automate Twilio
We choose the right integration method based on your messaging volume, the complexity of your conversation flows, and whether you need simple notifications or AI-powered two-way SMS interactions.
Make.com, Zapier & n8n Integration
Make.com's native Twilio module supports watching for incoming SMS, sending messages, managing calls, retrieving recordings, requesting transcriptions, and making direct API calls. For teams requiring self-hosted infrastructure or unlimited executions, we also build Twilio automations in n8n using its Twilio node and HTTP Request node — connecting to ChatGPT, GoHighLevel, Pipedrive, and Google Sheets. All three platforms handle both inbound message triggers and external event-driven SMS workflows with full conditional routing and business rule logic.
Twilio REST API
Twilio's comprehensive REST API covers SMS, WhatsApp, voice calls, recordings, transcriptions, phone number management, and media handling — giving complete programmatic control over all messaging and communication channels. We use it directly inside Make.com for advanced operations, or through Python and JavaScript code for enterprise-grade messaging systems, high-volume drip campaigns, custom chatbot logic, and integrations with proprietary business systems.
Google Apps Script Drip Campaigns
For time-sequenced SMS drip campaigns — where messages need to go out at precisely defined day intervals after a contact joins a sequence — we build Google Apps Script systems that manage the entire campaign logic. Contacts and their enrollment dates are stored in Google Sheets, and the Apps Script sends Twilio SMS messages at the correct intervals — day 2, day 4, day 7, and so on — logging every message sent with timestamps for full campaign tracking.
Watch Our Twilio Automation Demo
A full walkthrough of real Twilio automations — from incoming SMS to ChatGPT response with GoHighLevel and Sheets logging, Google Apps Script drip campaigns, calendar event SMS notifications, and Pipedrive deal-stage triggered messaging.
What We Build With Twilio
Real Twilio automation workflows we have delivered for sales teams, recruitment agencies, service businesses, and brands using SMS and voice as key customer communication channels.
Incoming SMS → ChatGPT → Auto-Reply + Logging
When a lead or client sends an inbound SMS to a Twilio number, our Make.com or n8n scenario captures the message and sends it to ChatGPT — which analyses the content and generates a contextual, intelligent reply. The AI-generated response is sent back via Twilio SMS automatically, creating a chatbot-style conversation experience. The full chat history is logged simultaneously to GoHighLevel CRM and Google Sheets for team review and compliance.
SMS Drip Campaign via Google Apps Script
We build multi-day SMS drip sequences using Google Apps Script and Twilio — where leads enrolled in the campaign receive messages at precisely defined intervals. After enrolling, a lead receives a message on day 2, another on day 4, another on day 7, and so on through the full sequence. All contacts, enrollment dates, and message logs are stored in Google Sheets, giving the team a complete view of every campaign participant's progress and message history.
Calendar Event → Twilio SMS Notifications
We connect Google Calendar or other scheduling tools to Twilio via Make.com or n8n — sending automated SMS notifications to participants before scheduled events. A meeting or interview confirmation SMS goes out when the event is created, a reminder SMS fires 24 hours before, and a final reminder goes out 1 hour before the event. Participants always have the meeting details and timing in their SMS inbox regardless of whether they check their email.
HR Recruitment: Candidate Decision SMS
We built a recruitment agency notification workflow where a candidate profile is evaluated against a job requirement — checking criteria such as location, experience level, and skill match. Based on whether the candidate meets the threshold, Twilio automatically sends a personalised SMS informing them whether they are being progressed to an interview or not. The entire decision and notification process is automated, saving recruiters hours of manual outreach and follow-up calls.
Pipedrive Deal Stage → Twilio SMS
We build Make.com and n8n scenarios where a Pipedrive deal reaching a specific pipeline stage triggers an automatic Twilio SMS to the relevant lead or client. When a deal moves to Proposal Sent, the client receives an SMS confirmation. When a deal moves to Contract stage, the client receives an SMS with next steps. Each pipeline stage can have a different message template personalised with the contact's name and deal details — keeping clients informed without any manual outreach.
Twilio Call Recordings & Transcriptions
We build Make.com and n8n workflows that watch for completed Twilio calls, retrieve the call recording, trigger a Twilio transcription job, and — once the transcript is ready — push the transcription text and recording URL to Google Sheets, a CRM record, or a Notion database. Sales and support teams have full records of every call automatically stored and indexed without anyone manually downloading, labelling, or uploading call recordings.
Twilio Integrations We Build
From CRMs and AI tools to scheduling platforms and databases — we connect Twilio with every platform your business depends on to communicate with leads and customers effectively.
Ready to Automate Your Twilio Messaging?
Tell us about your SMS and calling workflows, the platforms you use, and the customer touchpoints you want to automate — and we'll design a custom Twilio integration that delivers the right message at exactly the right moment. Free consultation, no commitment.