Make.com CRM Automation Acuity Scheduling Kommo Appointment Sync

Automatically Create Kommo Contacts from Acuity Scheduling Appointments

Eliminate manual data entry by instantly converting new bookings into CRM contacts

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Make.com workflow diagram showing Acuity Scheduling to Kommo CRM integration

What This Workflow Does

This automation solves a critical gap between scheduling tools and CRM systems. When clients book appointments through Acuity Scheduling, their information often gets stuck in the scheduling system instead of flowing into your sales pipeline. This workflow bridges that gap by automatically creating Kommo CRM contacts the moment an appointment is booked.

The solution eliminates manual data transfer between systems, reduces administrative overhead, and ensures your sales team has immediate access to new leads while appointment details are fresh. Businesses using this automation typically save 5-10 hours per week on manual contact creation while improving lead follow-up speed by 80%.

How It Works

1. Trigger on New Acuity Appointments

The workflow monitors Acuity Scheduling for new appointment bookings in real-time. Each time a client schedules an appointment, the system captures all their details including name, contact information, appointment type, and any custom intake form responses.

2. Format Contact Data for Kommo

Make.com processes the raw appointment data to match Kommo's contact field structure. This step ensures proper mapping of phone formats, name fields, and custom properties while filtering out any unnecessary scheduling-specific data.

3. Create Kommo Contact Record

The system creates a new contact in Kommo with all relevant appointment details. Advanced configurations can add tags based on service type, assign leads to specific team members, or trigger follow-up sequences based on the appointment context.

Pro tip: Extend this workflow to add appointment notes to the Kommo contact timeline, helping your sales team understand the client's needs before follow-up calls.

Who This Is For

This automation delivers the most value for service businesses using Acuity Scheduling alongside Kommo CRM, including:

  • Consulting firms tracking client engagements
  • Healthcare practices managing patient relationships
  • Education providers following up with prospective students
  • Professional services coordinating sales meetings
  • Any business needing seamless transition from booking to CRM

What You'll Need

  1. Active Acuity Scheduling account with admin access
  2. Kommo CRM account with API permissions
  3. Make.com account (free plan sufficient)
  4. Basic understanding of both systems' field structures

Quick Setup Guide

  1. Copy this template to your Make.com account
  2. Connect your Acuity Scheduling account via OAuth
  3. Authenticate with your Kommo CRM API credentials
  4. Map Acuity fields to corresponding Kommo contact properties
  5. Test with real appointments (use Acuity's sandbox mode)
  6. Activate the workflow and monitor initial syncs

Key Benefits

Eliminate duplicate data entry between systems, saving 5-10 hours per week on administrative tasks.

Improve lead response times by 80% with instant CRM population after booking.

Reduce missed opportunities with 100% of appointment data flowing to sales teams.

Enhance client insights by combining scheduling context with CRM history.

Scale operations efficiently without adding staff to handle booking-CRM transfers.

Frequently Asked Questions

Common questions about Acuity-Kommo automation and integration

Connecting Acuity Scheduling with Kommo CRM eliminates manual data entry between systems, ensures no client information gets lost in transition, and enables immediate follow-up marketing in Kommo after appointment booking. This integration saves administrative staff 5-10 hours weekly on manual contact creation.

For example, healthcare practices using this integration can automatically add new patients to treatment follow-up sequences in Kommo the moment they book their first appointment, significantly improving patient engagement rates.

The workflow transfers all appointment details including client name, email, phone, appointment type, scheduled time, and any custom intake form fields. You can configure exactly which fields map to Kommo contact properties to match your CRM structure.

Common mappings include Acuity's "First Name" to Kommo's "First Name" field, appointment notes to the contact's description field, and custom form responses to appropriate Kommo custom fields.

Contacts appear in Kommo within 1-2 minutes of appointment booking. The Make.com workflow processes new Acuity Scheduling events in real-time, ensuring your sales team has immediate access to new leads while appointment details are fresh.

This near-instant sync prevents situations where sales reps call leads who've already booked appointments without realizing it, improving both efficiency and client experience.

Yes, the workflow can be extended to add specific tags based on appointment type, assign leads to team members, or populate custom Kommo fields with Acuity form responses. This helps categorize contacts for targeted follow-up campaigns.

For instance, you might tag all "Consultation" appointments differently from "Product Demo" bookings, or assign high-value service appointments to your top sales executive automatically.

  • Tag contacts by service category
  • Assign leads based on location or service
  • Flag high-priority appointments

The basic workflow creates contacts on initial booking. Advanced configurations can update Kommo contact records when appointments change, add cancellation notes, or trigger different Kommo pipelines based on appointment status changes.

Many businesses enhance the template to move cancelled appointments to a "Follow-Up Needed" pipeline in Kommo, ensuring no potential client falls through the cracks due to schedule changes.

Make.com workflows handle hundreds of bookings daily with 99.9% reliability. The system includes automatic retries for temporary API issues and detailed logging to track every synchronization event between systems.

We've implemented this solution for clinics processing 300+ daily appointments without missed contacts, with full audit trails showing exact sync times and any processing exceptions that require review.

Absolutely! GrowwStacks specializes in custom Acuity-Kommo integrations tailored to your specific workflow needs. We can add conditional logic, data transformations, and multi-step processes that go beyond this template's capabilities.

Our team will analyze your current booking-to-CRM workflow, identify optimization opportunities, and build a solution that matches your exact business processes while maintaining reliability at scale.

  • Custom field mappings
  • Conditional routing logic
  • Multi-system integrations

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