Make.com ClickSend Slack SMS Automation Team Collaboration

Receive ClickSend SMS Messages in Slack

Automatically forward incoming SMS messages from ClickSend to your Slack channels for better team visibility and faster response times.

Get This Workflow → Make.com · ClickSend · Free Template
ClickSend to Slack SMS forwarding workflow diagram

What This Workflow Does

This automation solves the common problem of SMS messages getting siloed in ClickSend, where only one team member can access them. When customers text your business number, the messages often need to be seen by multiple departments - support, sales, or operations. Manually forwarding these messages wastes time and creates version control issues.

The workflow automatically detects new incoming SMS messages in ClickSend and posts them to a designated Slack channel in real-time. This creates a centralized communication hub where your entire team can view, discuss, and respond to customer SMS messages without ever leaving Slack.

How It Works

1. ClickSend Triggers on New SMS

The workflow starts when ClickSend receives an incoming SMS message. Make.com monitors your ClickSend account for these events through its API connection.

2. Message Data is Processed

The workflow extracts key information from the SMS including the sender's number, message content, and timestamp. You can configure additional processing like phone number formatting or keyword detection.

3. Message is Posted to Slack

Make.com sends the formatted message to your specified Slack channel. The post includes the sender's number, message content, and a timestamp. You can customize the message format to include your branding or additional context.

Pro tip: Create a dedicated Slack channel like #customer-sms for these messages to keep them organized and set appropriate notification settings for your team.

Who This Is For

This workflow is ideal for customer-facing teams that receive important SMS messages but need those messages visible to multiple stakeholders. Common use cases include:

  • Support teams handling SMS-based customer inquiries
  • Sales teams receiving text messages from leads
  • Field service businesses coordinating via SMS
  • Any business using ClickSend for SMS marketing that needs internal visibility

What You'll Need

  1. A ClickSend account with incoming SMS capability
  2. A Slack workspace where you have permission to post messages
  3. A Make.com account (free tier works for basic setup)
  4. API credentials for both ClickSend and Slack

Quick Setup Guide

  1. Clone the template in your Make.com account
  2. Connect your ClickSend account using API credentials
  3. Connect your Slack workspace and select the target channel
  4. Test with a sample SMS message to verify the flow
  5. Activate the scenario to begin processing messages

Key Benefits

Eliminate manual forwarding: Save 5-10 minutes per SMS message that would otherwise require copying/pasting between systems.

Improve response times: Team members can respond to SMS messages immediately from Slack without waiting for forwarding.

Maintain message history: All SMS communications are preserved in Slack search for future reference.

Enable team collaboration: Multiple team members can discuss and coordinate responses to SMS messages in threaded Slack replies.

Reduce missed messages: With notifications in Slack, important SMS messages won't get overlooked when team members are away from their desks.

Frequently Asked Questions

Common questions about SMS automation and integration

Connecting ClickSend SMS with Slack centralizes customer communications, allowing your entire team to view and respond to SMS messages without needing access to the ClickSend platform. This improves response times and ensures no messages are missed when team members are away from their desks.

For example, your support team can monitor incoming SMS queries in Slack alongside other communication channels, while sales reps can immediately see when prospects text your business number.

Customer support teams, sales departments, and field service businesses benefit most from SMS-to-Slack forwarding. Any organization that receives important SMS messages from clients but needs those messages visible to multiple team members will see immediate productivity gains from this automation.

Medical offices use it to track patient communications, logistics companies coordinate deliveries via SMS, and e-commerce businesses handle order inquiries - all while maintaining full team visibility in Slack.

The integration maintains security by only forwarding message content you specify through Make.com's encrypted connections. However, you should configure Slack channel permissions appropriately since messages will be visible to all channel members.

For sensitive communications, consider creating private Slack channels or implementing additional filtering to redact confidential information before messages reach Slack.

Yes, you can set filters in the Make.com workflow to only forward messages that meet specific criteria, such as containing certain keywords, coming from particular numbers, or arriving during business hours. This prevents notification overload in Slack.

The template includes basic filtering options, which you can expand to create sophisticated routing rules based on your business requirements.

The workflow can include the message content, sender number, timestamp, and any custom metadata from ClickSend. You can also add contextual information like customer names if you connect to a CRM system.

By default, the template shows the sender's number and message content, but you can customize the Slack message format to include additional fields or formatting as needed.

Messages typically appear in Slack within 5-10 seconds of being received by ClickSend. The delay depends on network conditions and Make.com's processing queue, but is nearly instantaneous for most practical purposes.

In performance tests, we've observed consistent sub-10-second delivery times, making this solution suitable for time-sensitive communications where immediate team visibility is critical.

Yes, GrowwStacks specializes in building custom SMS integration solutions tailored to your specific business workflows. We can add features like CRM lookups, automated responses, and priority routing based on message content.

Our team will work with you to understand your SMS communication patterns and design an automation system that fits seamlessly into your existing tools and processes. Common enhancements include:

  • Automatic customer identification from phone numbers
  • Routing different message types to appropriate teams
  • Integrating with your help desk or order management system

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