What This Workflow Does
This automation bridges the gap between Slack conversations and mobile SMS delivery, ensuring critical messages reach recipients instantly regardless of whether they're actively monitoring Slack. When configured properly, it can reduce response times for urgent matters by 60-80% compared to relying solely on Slack notifications.
The workflow solves the common problem of important Slack messages being missed by team members who aren't constantly checking the app. By converting selected Slack messages into SMS texts, you create a failsafe communication channel that works even when someone's phone has poor data connectivity or the Slack app isn't running in the foreground.
How It Works
1. Slack Message Trigger
The workflow monitors your specified Slack channel for new messages. You can configure it to watch for specific keywords, mentions, or message types.
2. Message Processing
Make.com processes the Slack message content, extracting relevant details like the sender, channel, and message text. You can customize which elements to include in the SMS.
3. SMS Delivery via ClickSend
The processed message gets formatted and sent through ClickSend's SMS API to your designated recipients. Delivery confirmations are logged for tracking.
Pro tip: Set up message filtering to only forward messages containing specific trigger words like "URGENT" or "ALERT" to avoid SMS spam.
Who This Is For
This workflow is ideal for:
- Support teams needing to alert on-call staff about critical customer issues
- Operations managers coordinating field technicians
- Executive assistants ensuring leadership sees time-sensitive messages
- IT departments requiring immediate acknowledgment of system outages
- Remote teams working across different time zones
What You'll Need
- A Make.com account (free tier available)
- Admin access to your Slack workspace
- A ClickSend account with SMS credits
- The phone numbers you want to receive alerts
- 5-10 minutes for initial configuration
Quick Setup Guide
- Clone the template in your Make.com account
- Connect your Slack workspace and select the channel to monitor
- Configure your ClickSend API credentials
- Set your recipient phone numbers and message format
- Test with a sample Slack message
- Activate the scenario
Key Benefits
Never miss critical communications with guaranteed SMS delivery to mobile devices, even when Slack isn't actively being checked.
Reduce response times by 60-80% for urgent matters by ensuring alerts bypass app notifications and go directly to SMS.
Flexible message filtering lets you control which Slack messages warrant SMS forwarding, preventing notification overload.
Enterprise-grade reliability through ClickSend's global SMS infrastructure with delivery confirmations.
No coding required - the template works out-of-the-box with simple configuration.